Professional Solar Panel Cleaning Brush System
Scopificio Carnio · Treviso - ITALY
Terms and Conditions
Last updated: 13 July 2026
These General Terms and Conditions of Sale govern the distance purchase of products through the e-commerce website [www.brillline.com](https://www.brillline.com), in compliance with Italian regulations on distance contracts (Legislative Decree 70/2003) and the Consumer Code (Legislative Decree 206/2005).
1. General Provisions and Seller Identification
The goods purchased on this website are sold directly by:
Owner: Carnio Tiberio
Registered office: Via postioma ovest 13, 31050 Vedelago (TV)
VAT No.: 01773290265
Contact email: info@brillline.com
By submitting their purchase order electronically, the user unconditionally accepts these terms of sale, which they undertake to read and print before completing the purchase.
2. Product Prices
All product prices published on the website are expressed in Euro (€) and are already inclusive of VAT according to the applicable legal rates. Prices do not include shipping costs, which are clearly calculated, displayed, and added to the order total before the user proceeds with confirmation and payment. The seller reserves the right to change prices at any time, it being understood that the price applied to the order will be the one shown on the website at the time of purchase.
3. Payment Methods
Payment for products purchased on the website is made through the secure Stripe platform. Stripe allows transactions via major credit, debit, and prepaid cards (e.g., Visa, Mastercard, American Express), ensuring the highest IT security standards. The customer’s account is charged at the same time as the order confirmation.
4. Shipping, Costs and Delivery Times
Shipments are made throughout the entire Italian national territory using Mail Boxes Etc. (MBE) and the main national carriers and couriers (e.g., GLS, DHL, BRT, Poste Italiane).
Shipping costs:
For orders with an amount below €100.00, the fixed shipping cost is €19.90.
For orders with an amount equal to or above €100.00, shipping is free.
Delivery times: Estimated shipping times range from 3 to 15 business days from the moment the parcel is handed over to the courier. These timeframes are estimates and may vary in case of supply issues, holidays, or force majeure events not directly attributable to the seller.
5. Right of Withdrawal and Return Policy (Important Exclusions)
In accordance with Art. 52 of the Consumer Code, the Consumer Customer has the right to withdraw from the purchase contract, without stating reasons, within 14 calendar days from the day they physically receive the products.
How to exercise: To exercise the right of withdrawal, the customer must send an explicit notice by email to info@brillline.com within the above deadline.
Return shipping costs: In the event of withdrawal, the shipping costs for returning the goods are entirely borne by the customer. The customer is free to choose their preferred courier for the return shipment.
⚠️ IMPORTANT – EXCEPTION TO THE RIGHT OF WITHDRAWAL (Hygienic and Food-Related Reasons): Pursuant to Art. 59, letter e) of the Consumer Code, the right of withdrawal does NOT apply to the supply of sealed goods that are not suitable for return for hygienic reasons or for reasons related to health protection and that have been opened after delivery. As these are cleaning tools suitable for food contact, the return will be accepted ONLY and EXCLUSIVELY if the products are returned completely sealed, never opened, never used, and inside their original packaging in perfectly intact condition. If the original packaging is opened, damaged, or altered, the right of withdrawal lapses for health reasons and contamination risk, and it will not be possible to issue a refund.
6. Refund Method
Once the returned products have been received and their full integrity and the preservation of the original seal have been verified, the seller will refund the amount paid by the customer within 14 days from receipt of the goods. The refund will be made using the same payment method used by the customer for the initial transaction (Stripe).
7. Legal Warranty of Conformity
All products sold on the website are covered by the 24-month Legal Warranty of Conformity provided for by Arts. 128-135 of the Consumer Code for conformity defects existing at the time of delivery (valid only for private Consumer customers). If the purchase is made with a VAT number (professionals/companies), the warranty is 12 months pursuant to the Civil Code.
8. Customer Support and Complaints
For any request for assistance, information, or to submit a complaint, the customer may contact customer service exclusively by email at the following address: info@brillline.com.
9. Applicable Law and Competent Court
The purchase contract governed by these terms is subject to Italian law. For any civil dispute arising from the interpretation or performance of this contract, if the customer is a private Consumer, the mandatory territorial jurisdiction belongs to the court of the consumer’s place of residence or domicile; in all other cases (purchases with a VAT number), exclusive jurisdiction lies with the Court of Treviso.